Cancellation Policy

Last updated: 12 August 2026

Cancelling a booking

To cancel an upcoming booking, contact the business you booked with directly. RentFlow does not cancel bookings on a customer's behalf and does not unilaterally cancel bookings.

Cancellation terms

Cancellation terms — such as cutoff times, or whether a cancellation qualifies for a full, partial, or no refund — are set by each individual business and communicated at the time of booking. These terms can vary between businesses using RentFlow.

Approved cancellations

Once a business approves a cancellation, any related refund is processed manually by that business — see our Refund Policy for details.

Can't reach the business?

If you're unable to reach the business you booked with, contact support@distinct-app.com and we'll help direct your request.