Refund Policy

Refunds are handled by the business

RentFlow does not process refunds automatically and customers cannot self-serve a refund through the platform. If you need a refund for a booking, contact the business you booked with directly.

How a refund is issued

Each business reviews refund requests for its own bookings and decides whether to approve them, based on its own policies (for example, weather closures, equipment unavailability, or other circumstances). Once a business approves a refund, it is processed manually — it is not an automatic or instant transaction.

Once approved by the business, the refund will be submitted for processing as soon as reasonably possible. The time for the refund to appear in your account may depend on your bank and payment method.

Can't reach the business?

If you're unable to reach the business you booked with, contact support@distinct-app.com and we'll help direct your request.